services & specialisation
What services do you offer?
We offer three main services tailored to meet the diverse needs of our clients (design sprints, leadership boutique, and people and culture consultancy). People and culture consultancy services include:
- employee wellbeing & resilience management
- workforce planning
- executive search
- talent management, development & leadership
- strategic talent attraction
- total rewards & employee engagement
- culture, diversity & inclusion
- HR audit & organisational assessment
- change management & HR transformation
How can I request a consultation or get started?
Getting started is easy! Simply email us at [email protected] or go to our contact page and schedule your discovery call at a convenient time.
What industries do you specialise in?
Our team collaborates closely with clients from various sectors, comprehensively understanding their challenges to deliver tailored solutions. Some sectors we've successfully served include:
Aviation
Hospitality
Technology
Media
Healthcare
Financial services
Insurance
Telecom
Retail
Government and regulatory bodies
Entertainment
While these sectors highlight our versatility, our adaptable approach extends to clients in diverse industries in this list and beyond.
results & customisation
How long does it typically take to see results?
The timeline for seeing results varies depending on the project's scope and specific client needs. We work diligently to deliver efficient and effective solutions, keeping you informed of the progress, throughout the process.
Are your services customisable to fit our unique needs?
Absolutely! We understand that every business is unique, and we tailor our services to align with your specific goals and requirements.
competitive advantage & support
What sets you apart from your competitors?
Using our design and innovation tools, we are able to achieve results effectively and efficiently, using a human-centric approach to solution design. This approach helps us to make a difference, when partnering with government entities, companies, and startups - developing and building their enhanced products and services, training their teams, and solving business problems.
Do you offer ongoing support after project completion?
Yes, we believe in building long-term partnerships with our clients. We provide ongoing support and assistance to ensure continued success and satisfaction.
How do you ensure confidentiality and data security?
Confidentiality and data security are paramount to us. We have strict protocols to safeguard sensitive information and adhere to industry best practices.
design thinking & innovation
What is design thinking, and how does it benefit businesses?
Design thinking has proven a powerful approach for businesses across various sectors. Here are some examples of how companies have applied design thinking principles to drive innovation and improve customer experiences:
Enhancing Customer Experience: Many companies have used design thinking to enhance customer experience. For instance, one company created a new in-store app by involving real customers in the design process. By iterating based on customer feedback, they developed a user-friendly app that effectively met customer needs.
Increasing Product Adoption: Design thinking can also help businesses increase product adoption. By understanding customer preferences and pain points, a financial institution developed a savings product that resonated with customers, significantly increasing account openings and savings.
Improving Workplace Culture: Design thinking is not limited to customer-facing initiatives; it can also transform internal processes and culture. For example, companies have used design thinking in HR to create more employee-centric systems, such as performance management programs and onboarding processes. By focusing on employee needs and experiences, these companies have improved employee satisfaction and retention rates.
Driving Innovation: Design thinking fosters a culture of innovation by encouraging exploration and experimentation. Companies have used this approach to develop new products and services that meet evolving customer demands. For instance, a leading sports brand applied design thinking to create a shoe line tailored to a niche market's specific needs, resulting in increased brand loyalty and market share.
In summary, design thinking offers businesses a systematic and human-centered approach to problem-solving, driving innovation, improving customer experiences, and fostering a culture of creativity and collaboration.
What is a design sprint, and how does it work?
A design sprint is a time-constrained, collaborative process for solving specific problems and quickly validating ideas. It typically spans 1 - 4 days and involves cross-functional teams working together to ideate, prototype, and test solutions in a structured and efficient manner.
How can design thinking and design sprints help my organisation?
By leveraging design thinking and design sprints, organisations can:
- Generate innovative ideas and solutions.
- Understand customer needs and preferences.
- Accelerate product development and time-to-market.
- Foster collaboration and cross-functional teamwork.
- Mitigate risks and validate concepts before investing resources.
What is innovation, and why is it important for businesses?
Innovation involves introducing new ideas, products, or processes that create customer value and drive business growth. Businesses must stay competitive, adapt to changing market dynamics, and meet evolving customer demands.
How can I incorporate design thinking and innovation into my organisation?
To incorporate design thinking and innovation into your organisation, consider:
- Educating your team about design thinking principles and methodologies.
- Establishing a culture of experimentation and continuous learning.
- Encouraging cross-functional collaboration and diversity of thought.
- Investing in tools and resources that support the innovation process.
- Seeking external expertise or training to guide your innovation journey.
What are some common misconceptions about design thinking and innovation?
Some common misconceptions include:
- Design thinking is only for designers - it can be applied by anyone, regardless of background or role.
- Innovation requires revolutionary ideas but can also stem from incremental improvements or small changes that add value to existing products or processes.
- Innovation is unpredictable and uncontrollable. While it involves uncertainty, organisations can adopt structured approaches like design thinking to increase their chances of success.
How can I get started with design thinking and innovation in my organisation, and how can you help?
To initiate your journey into design thinking and innovation, here's how we can assist you:
- Partner with us for tailored workshops or training sessions on these topics.
- Collaborate on pilot projects or design sprints to implement and test the approach in your organisation.
- Leverage the expertise of our experienced practitioners and consultants who can guide and support you throughout the process.
- With our guidance and support at every step, we will help you create an environment within your organisation that fosters experimentation and risk-taking.